Support

We reply within one business day, from a person – not a bot.

Questions about setup, billing, data or a problem in the app? Write to us below. Including your store's address helps us help you faster.

Common questions

Where do I turn the chat on? In the app, open Overview → Finish setup → Open theme editor, enable Counter Chat under App embeds and save.

How do I get notifications on my phone? In the app, open Team → Connect phone and scan the code. On iPhone, add the inbox to your Home Screen first.

How is my data handled? See the privacy policy.