Your store's best salesperson, open around the clock.
Counter Chat answers shoppers from your live catalog and policies, recommends the right products, and hands over to you – on your phone – when a person is needed.
Free plan to start · No per-seat fees · Cancel any time
Everything a shopper asks, answered.
The AI handles the routine questions. You step in only when it matters – from your desk or your phone.
Answers from your live store
Products, prices, stock and policies are read live from Shopify. No copy-pasting, no made-up answers – if it doesn't know, it says so and learns from you.
Recommends and adds to cart
Shoppers get product cards with price, variants and an add-to-cart button right in the chat. Sales that start in chat are tracked.
Reply from your phone
When someone asks for a person you get a push notification and answer from a mobile inbox – or from Shopify admin.
Speaks every shopper's language
The assistant answers in the shopper's language. Your replies are translated both ways, so you can sell across borders.
Flows that sell, politely
Timely nudges on product pages, cart reminders and free-shipping hints – a small bubble, never a chat that pops open.
Learns from your pages
Import your shipping, returns and about pages or blog posts. Unanswered questions show up for you to answer once.
Fair by design.
We listened to what merchants dislike about chat apps – surprise bills, bots that trap customers, popups – and built the opposite. Start free; simple monthly plans when you grow.
Never an automatic upgradeYou get an email at 80% and 100% of your plan. We never move you to a bigger plan on our own.
Always a way to a personA “talk to a person” button is always visible, and the AI hands over instead of going in circles.
No popups that block the storeThe chat never opens by itself and can sit higher on phones so it doesn't cover your Add to cart.
Every AI feature can be switched offRecommendations, order lookup, flows and tone – you decide what the assistant does.
No per-seat feesAdd your whole team. Everyone can reply from Shopify admin or their phone.
Your data, exportableDownload all conversations as CSV any time. Data is deleted when you uninstall.
Questions
How long does setup take?
A few minutes. Install the app, turn the chat on in your theme with one click, and it already knows your products and policies. Adding your own notes and pages makes it better.
Which AI do you use?
Counter Chat runs on Anthropic's Claude. Conversations are not used to train AI models.
What happens outside business hours?
The AI keeps helping. Shoppers who want a person leave their email and get your reply by email, with the time you promise.
Does it slow down my store?
The chat script is small and loads only after your page has finished loading, so it doesn't compete with your product images.
Can I use it in several languages?
Yes. The assistant replies in the shopper's language, proactive messages are translated automatically, and your inbox translates both ways.
Let your store answer while you sleep.
Counter Chat is coming to the Shopify App Store. Want early access for your store?
Request early access